• VA Profile -- Alma Malnegro



    Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Alma's background, while also demonstrating her writing skills..


    " I've been a customer service representative of a financial institution for almost 4 years. We assist clients with their basic banking needs. I also have experience in the E-Commerce Industry. I worked as an Order Processing Specialist for a Floral Company. We call Flower Shops and make orders. We were responsible for processing and delivering orders. After that, I was transferred to customer service. We assist customers with regards to order status, wrong item, late deliveries, change of items, and refunds.

    What I love in customer service is that it really taught me several qualities like active listening, empathy, problem-solving and communication. Especially in the E-commerce Industry wherein there are lots of complaints like late deliveries, wrong items, not satisfied with their orders, requesting refunds and so on. It was a very challenging role and it really demands patience and deep understanding. You have to put yourself in your customer’s shoes. You need to think quickly in order for you to provide proper resolution and satisfy them with your service.

    After customer service, I transitioned into Sales and Telemarketing. I’ve worked as an appointment setter for a Property Management company. We reach out to prospective clients through inbound and outbound calls, emails, texts, and chat. We book an appointment for them to meet our property manager and view the property that they are interested in to rent.. I've also worked as a cold caller and appointment setter for a real estate investor. I call homeowners and ask them if they are interested in selling their properties. I've also done Lead Generation for a Solar Industry. I did 2 campaigns which are B2B and B2C campaigns. In B2B campaigns, we call solar businesses and offer them our services and provide them the opportunity to generate more leads and more sales while in B2C, we call homeowners and provide them the opportunity to save electricity and money by having solar power.

    What I enjoyed in Cold Calling and Telemarketing is that I’ve developed my organizational and interpersonal skills. It requires you to be patient, persuasive and persistent. It also enhanced my verbal communication and phone skills. It taught me to have a positive attitude and sunny disposition."