VA Profile -- Jose Salazar
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Jose's background, while also demonstrating his writing skills..
“I started as a customer service representative at Teleperformance for Direct tv. When I was 15 years old, I helped people as their last step to contract their tv programming or check out if there was a mistake on their bills. I like to help people out when they reach us and acknowledge what is the problem with effective probing questions. I understand that most of the customers will not be on their best day so, I understand them and give out the best solution possible to their problem, and to confirm the order they made was the correct one.
I started working at intugo on June 2019 when I was 20 years old, and over there I was working as a customer service agent at the campaign of assurance wireless, in that campaign I gain a lot of confidence and learn how to multitask and have proper active listening skills, but on July 2020 for family health issues I had to quit.From December 2020 to march 2021 I worked on another CSR campaign as a home office position, for the campaign of metro pts.
My qualifications as a call center representative are strong communication & verbal skills. I am bilingual, fluent in both Spanish and English languages. I am a good multitasker, an active listener. I am confident while working under pressure. I can fix and solve their problems by remaining calm, being polite, and answering their questions & concerns by taking ownership of the call. I always do my best to de-escalate supervisor calls an 9/10 I de-escalate them. I am proficient with Microsoft Word, Excel, and PowerPoint. I would say the most critical skills are listening, and multi-tasking, and helping out my peers whenever is possible.''
