VA Profile -- Faith Alfonso
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Faith's background, while also demonstrating her writing skills..
"My name is Faith Alfonso from Quezon City, Philippines. I'm 25 years old, and I've been working in the BPO industry for more than 4 years now. My first job was at a Telecom Company and I started as a Customer Service Representative for more than a year, doing inbound and outbound calls, assisting customers with their billing related concerns, payment issues, payment arrangements, upgrading or downgrading the service.
Eventually, I was moved to the escalation team and for over a year, I've resolved customer complaints such as overcharges, internet restriction, refunds, and contract breakage fees. Working this job is not that easy for me, especially dealing with a lot of complaints every day. To be honest, I was always exhausted, and my mental health became worse, I got to the point where I didn't even want to answer my own phone calls. But if you know me personally, you would know that I always prefer to look at the brighter side. I'm still thankful, because I've learned the hard way. I became more fearless, and I know I can overcome any challenges not only in my work but also in life.
Furthermore, I'm still working in the same company and when the pandemic started, a new account was opened, they needed a pioneer team here in Manila, and I'm one of the employees who have been selected. I'm currently working in the food industry as an Online Engagement Associate, where I assist customers via Social Media. We started delivering these meals to 200,000 customers and as of 2021, we're now serving food to almost 3,000,000 customers in the US. The things that I'm tasked to do now are totally different from what I used to do. Here, I'm assisting customers with their questions such as if the meals are gluten-free, and if the meals are designed for weight-loss. I also assist them with their general inquiries such as tracking deliveries, cancellation requests and helping them select the meals they want to receive weekly."
