VA Profile -- Mary Grace Madrid
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Mary's background, while also demonstrating her writing skills...
"Last April 2019, I flew to Singapore to visit a friend, she recommended the company she was working in if I would be interested to work for them too. That time they got a vacancy and so I submitted an application to their company, Primech Services. Primech Services is a tech- driven facility Services Company dedicated to pushing the frontiers of integrated facility solutions. They ’ re equipped to set new standards of excellence for hotels, hospitals, schools, residential and commercial spaces, and more. In ju st a short period of waiting they gave me a ring for an interview then I got the job and finalized all the requirements for a Customer Service Officer position that will be assigned in Khoo Teck Phuat Hospital and Yishun Community Hospital.
The hospital registration desk’ s operations we handled are the following: Register visitor ’ s Identification C ard information on AVMS system. Monitor the entrance and exit gantries on a 12 - hour shift daily. Answer all visitors ’ inquiries about patients, wards and general questions about the hospital. Coordination with security about difficult visitors, and to ward ’ s nurses about patient ’ s information like status or doctor ’ s protocol on BMS system. Assist new visitors and patients within hospital premises. The job provided quite good salary; on the contrary, Singapore has an expensive cost of living.
Before flying to Singapore, I’ ve participated a Cultural Exchange Program sponsored by Odyssey International. The program invites freshly graduated students who want to experience American culture and travel. This opportunity grabbed my interest and so I applied to be a n intern for Rooms Division to this luxurious inn located in St.
Michaels, Maryland USA.
Inn at Perry Cabin is a boutique 78 room resort, combining historical architectural features with classic American design and a celebrated nautical identity. Casually elegant yet luxurious, the resort destination provides guests with sweeping views of the Miles River, world - class amenities, and true Eastern Shore hospitality. The whole process of documents, payments and visa consumed 8 weeks till I officially hopped in the airplane.
I was assigned in Front Office Department and extensively trained as if I am one their local FO agents. Front desk ’ s key performance areas to include but not limited to: checking in and checking out guests at the inn. Provide excellent Guest Service experience and recovery while maintaining Inn at Perry Cabin’ s standards. Daily usage of ho tel software such as Opera, Resort Suite, Knowcross, Spasoft and POS . Excellent call handling and sometimes act as a switchboard in absence of the officer. Initiate commands to other departments through radio channels.
Excellent teamwork efforts to ensure we provide great customer satisfaction in achieving our organizational goal for our monthly Leading Quality Assurance evaluation. Assists d ay to day foreign exchange and handling own cash register . Admin duties such as documenting, invoices and reports on complaints to ensure best effective solution to difficult situations can be resolved particularly to guests under American Express Fine Hotels and Resorts Program and Preferred Hotel & Resorts Program."
