VA Profile --Ma. Cristina Larino
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“ My name is Maria Cristina Larino, graduate of Bachelor of Science in Commerce
major in Marketing. I have been in the customer service industry for more than a decade. I worked with prestigious banks both locally and internationally. I also have brief experience with a telecommunications company and the most recent one I tried was the real estate company in the Unites States. I can confidently say that communicating with different types of people is my passion. I have been awarded as one of the top Agent, appointed to be one of the SME or the Subject Matter Expert who assist newbies on the floor. So, with that being said I’ve acquired numerous experienced in providing excellent and exceptional customer service while ensuring adherence to the company’s policies and guidelines. Overall resolving client inquiries, issues and to provide ongoing customer support is my expertise.
As to my work history the most recent one that I tried to worked with was the
real estate company Calltend in the United States. Mainly the scope of the job was to look for homeowners who are intended to sell their properties for the nearest possible time or potential customer who are looking for a property. Asking them why they intend to sell/buy, know when will be their time frame to do the selling/buying, if they will be upsizing or downsizing, verify if they have spoken to a lender or if they are under a realtor, also get their contact information for follow up.
Prior to that I have mentioned that I have a brief experience working with a telecommunications company it’s the AT&T. I handled customer service inquiries and request like billing issues, payment plans, upgrades, reset passcode etc., and I also handled customer complaints thou its for a short period of time that I worked there I love that I learn new things.
Prior to that I worked with Citibank as a Citiphone Officer, which handles different kind of credit card concern like account balances, interest rates, charges and fees and even different concern of rewards. I was also trained to upsell different credit card products like credit limit increase, balance transfer, insurances and etc., I also handled customer complaints during that time.
Lastly, I also worked with JP Morgan Chase which I handled acquisition responsible in acquiring new customer with their information to process their credit card application, whether its inbound or outbound. I also do upsell just like with Citibank. Working
with JP Morgan Chase gives me big opportunities because they provided wide range of trainings and online courses like Money Laundering, different bank regulations and many more. ''
