• VA Profile -- Jamie Belle Posadas




    Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Jamie's background, while also demonstrating her writing skills...


    "I was in the BPO industry for 6 years and I have handled different accounts such as Telco, member health services, hotels reservations and technical support. After that I was a remote admin staff for a property management client. The job was a combination of customer service, ad hoc, and project management.

    An example of Jamie's CSR skills:
    "One time a guest who just checked in a couple of hours earlier that evening called in and wanted to leave, and wanted either her money back or relocation to a different apartment. She said the room reeked of petrol, which she said was coming from the AC unit. It was not possible to just give in to a guest request for refunds or relocations of course, especially during that evening when there was no manager to approve either. And regardless, there had to be enough and proven reason for either one.

    I checked the inspector's notes prior to that guest check in and saw no report about the AC being defective or anything from the previous guest stays. Since it was also unsafe for the guest to leave at that hour I just convinced her to stay the night and I assured her that my manager will be informed and will call her early the next morning for follow through. She then agreed that I stay on the phone with her (she was genuinely worried) while she opened the doors to let the smell out, after I asked her to turn the AC off. Luckily she was just using the heater function of the AC and didn't really need the cold as it was winter season. We hung up when the apartment smelled normal again.

    In the morning my manager called her and no refund or relocation was necessary- it was also made sure that the AC and room were both safe, the smell was just one caused by the AC when it's not beenused for a while. In that situation the company was saved from unnecessary costs while the guest didn't feel neglected or unsafe."