VA Profile -- Leonel Casanova
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Leonel's background, while also demonstrating his writing skills...
“I’ve been working for the call center industry about 14 years, from sales to customer service back and forth. I guess this is what took me as far as a trainer specialist and supervisor. You will never stop being part of sales nor customer service, you have to be there for your clients and customers, making a huge difference between what a relationship is and or just sales or customer service.
Hence my experience is based on the phones I took several roles for different companies from an energy company based on Texas to a gaming company that operates nationwide. I’ve worked for MoneyGram international as an agent, for WellCare Insurance Company as a trainer and as an agent, for Sprint and Virgin Mobile as customer service agent and as a trainer, for GameStop as trainer and the biggest role I had was being the lead trainer for Direct Energy Texas.
My activities for these clients were performed as part of The Results Companies employee, the role I played was as an agent first, then upon 2 years on the phone I moved up to become a trainer. I stayed as a trainer for 4 years where I developed content for the client and training materials for the classes other trainers will deliver.
There was also his great opportunity I took: I got to travel all the way to the Philippines, to train a group of 27 people including five members of staff, trainers and QA, it was the most rewarding experience and I will NEVER forget the role and the opportunity to meet a different culture than mine."
