VA Profile -- Marie Joy Elorde
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Marie's background, while also demonstrating her writing skills...
"I’ve been in the BPO Industry for almost 3 years, working as a Customer Support and Technical Support Representative. I have handled different Telecommunications accounts and also worked for an airline company.
My job is to carefully help customers understand their bill further, explain charges that seem unfamiliar to them, give them a better understanding on how their bills are being computed and also provide them ways on how they can actually save up if they’re on a tight budget. I also help them do some basic troubleshooting when it comes to their equipment and helping them schedule tech appointments if it is needed. Aside from bills and equipment, I sell channels and also the line of business that they don't currently have.
For the airline account I handled, I mainly book flights domestically and always make sure that the ticket that I am processing has all the details needed and giving them a head’s up if ever that there will be any changes with the flight that they booked. I also have experienced being an Appointment Setter as I was hired by a client from Florida before.
Being a Customer Service or Technical Support Representative for me is not only being able to solve the customer’s concern but also, making sure that they will have a good impression on the account that I’m in and representing so that we will be able to “KEEP” them.
For 3 years, I believe that I’ve done my job well as a Customer and Technical Support Representative. I am goal oriented, organized, and have a positive attitude which I believe will be a great asset to your company. "
