VA Profile -- Emma Fe Lazaga Giganto
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Emma's background, while also demonstrating her writing skills..
“I am Emma Fe Lazaga 35 years old from Cebu City Philippines, I am a hardworking employee who started working in the BPO industry in 2007 until the present. I am a dedicated customer service who aims to provide the best customer service experience possible.
I was once part of a technical and customer service rep who assists customers on the billing and helps them upgrade their plan and service if they are qualified. I was also part of being an appointment settler about solar panels in Australia and help them understand the service we offer and the benefits this brings to them. I was also part of a financial group that checks on customer's policies, handles the following escalation, broker, and financial advisers concerns for individual life insurance, and handles special remittances and check billings and payments.
For tools navigation I have managed and have knowledge with salesforce, serviceability, excel, google docs. For communication, I have tried using Slack, Gmail, outlook. For calls Avaya and Zoiper. ''
