VA Profile -- Shane Mary Antoinette Logarta
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Shane's background, while also demonstrating her writing skills..
"Customer service has been the core of my career all along. I've handled customer inquiries, complaints, billing questions, payment extension/service requests, calm angry customers, repair trust, and locate resources for problem resolution.
Reflecting back to my first day at the most recent company I worked for, it was one of the most memorable days of my time at work. The team was very happy for me to contribute as much as I wanted to, and was open to any suggestions and ideas. This instantly made me feel comfortable and definitely made me feel as though I have been a part of the team for years already.
I've worked for Cole's Classroom from October 2018 – June 2020 as a Customer Support Hero and Tech Guru. Unfortunately, due to Covid-19, the company had to restructure and keep its employees in the US instead; thus, I got laid off along with my fellow Filipinos.
My responsibilities include resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, providing support via chat and email; maintaining Hey Ned platform (Technical Support); handling retention/maintaining financial accounts by processing customer adjustments, solve chargebacks/disputes with the banks, creating training videos using Loom, and tracking order shipments.
I am extremely flexible and I get a kick out of resolving problems related to customer service. I’m completely aware that communication with people is not always easy - but, if the final outcome is a happy customer then there isn’t a problem big enough to discourage me, and this is an extra perspective I can bring to your team.
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