VA Profile -- Theresa Lapera
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Theresa's background, while also demonstrating her writing skills...
"I have more than 10 years of experience in Customer Support Care and handling cold calling and appointment setting and sales for B2C and B2B campaigns. I was a Customer Service Support Account Manager for 7 years and the Executive Virtual Personal Assistant for the Vending Company. Worked for Sales, Surveys over the phone, Customer Service, Appointment Setting, email management, cold calling, client onboarding, and QA and obtained expertise in handling calls for placing orders, billing, invoicing, and refunds. Leading teams of 50 agents and has experience responding tickets, track, and trace, assisting and answering customers for general questions, availability, returns, replacements, refunds, delivery status, and back order inquiries, problem resolution and was the Customer Support Phone Manager for Ecommerce using Shopify and Zendedsk, Slack, and Google Applications. I was the Real Estate Executive Assistant, handling cold calling, appointment setting, email management, and recruitment. Has worked with Insurance campaign for 3 years conducting pre-qualifying and appointment setting and cold calling and calendar management. I'm also the VP of the Entrepreneurs Expo in Michigan, handling social media, cold calling, appointment setting, and event organizer. My experiences in a high-pressured environment had taught me attention to details, resilience, and flexibility in using different tools provided by the client. I am a hard-working, good listener, fast learner, and adaptable to meet my employer's time zone. I value my client's trust and commit myself to any job, taking full responsibility for completing projects on time."
