VA Profile -- Jenny Ancheta
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Jen's background, while also demonstrating her writing skills..
“ My name is Jenny from Pangasinan, Philippines. I started working way back in 2003 after I graduated, as a production operator for a company that makes automotive parts. I also worked as a cashier and a fashion consultant at a retail store until 2007. I was then hired as a Customer Support Representative for a Mobile telco account. I handled incoming calls from customers who have issues or inquiries regarding their mobile subscription. My job was to know and understand their concern, provide the best solution, and document their account regarding their call. I also proactively offered service upgrades, protection plans, as this will help the customers save money in the future. I also worked in an Email and Telco accounts as a Technical Support Representative which covers Premium Mail subscription and Internet connection concerns and inquiries. I receive phone calls, chats and emails from customers who are having technical issues with their Email and Internet connection. Working as a Technical Support taught me how to be more understanding, compassionate, and patient. I also learned how to multitask, think outside the box, manage my time and be detail-oriented.
I am currently working as a Technical Support for a video conferencing service. I handle customer inquiries and support requests via chat, email and phone. I got to practice multi-tasking significantly since we handle multiple chat instances while documenting the cases we handled through our company’s CRM.
So that’s why I applied for this job – it seems like an opportunity to build the specific skills I want to be learning in my career, while working in the industry I’m most interested in. '
