VA Profile -- Miko Carmelo
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Miko's background, while also demonstrating her writing skills...
"I have a 4 years of professional experience as a Customer Service Representative in the BPO industry. I experienced dealing with different customers who are angry, frustrated, worried, and afraid. Building an emotional connection with customers is not easy and it's even harder when there are no verbal or physical cues to follow. I've demonstrated success in responding to customer's telephone, email, and chat queries in an accurate and timely manner. Not just that, I always make sure that I addressed all of the customer's concern without lacking empathy and give them an extra hand if needed. I'm confident that my exceptional oral and written communication skills matched with great customer service will make me an asset to your company.
I believe in my ability to do works with the best I can. I work quickly and confidently because I love what I do. I'm extremely motivated and a great manager of time. I learn quickly and I have a strong analytical skills. My organizational skills are essential for making deadlines and delegating responsibilities while fostering an environment of teamwork.''
