VA Profile -- Sheila Jesura
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"My name is Sheila Mae Jesura, 37 years of age, you can call me Sheila. I am married and have a daughter. I am a graduate of Bachelor of Science in Management Accounting. I started my career as a Customer Service Associate in a BPO in 2005. I performed customer support, ensuring that I was able to provide customer satisfaction, I handled customer’s queries and other related tasks, ensures customers request and inquiries handled on time, escalating and taking supervisory calls. In that role, a major accomplishment that I am most proud of is that I frequently got a commendation every after call this shows that I can meet the customer's needs and retain customers' trust and confidence towards my company service.
In 2013, I started my new career as a Licensed Financial Advisor we provide a variety of financial solutions to clients to guide clients to different financial opportunities in the market following the latter’s needs and goals of its clients to get a better financial position in the future. We act as a consultant to address client’s financial needs in terms of savings, investments, healthcare, and educational plans.
I understand that what you’re looking for this position as a Case Manager that you are hiring for, you’re looking for someone passionate about what they do and being reliable. I am persistent to learn new things and passionate to master my work this is what I am prepared to do. I am confident that I’ll be efficient in this task with the training that I will undergo I am motivated to perform well and I strongly value that being persistent with my work in doing the best way is what makes me deliver excellent output."