VA Profile -- Arjane Solano
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Arjane's background, while also demonstrating her writing skills..
"After a long debate with myself whether to switch careers, I finally decided to make a move and start my journey in BPO industry in the year 2013. On my first center I was a customer service representative for a publishing company in the US and handled mostly delivery, billing and technical issues. I was a phone agent cross trained to be an email agent and later was part of the retention team. Being a retention agent means a lot of pressure and stress since I deal with irate dissatisfied customer most of the time but what I love about my position was I got to help the company by saving the customers from cancelling their account and if the situation permits, I will even convince them to buy another subscription. After that, I worked for one of the biggest social media platforms and I had so much fun because it’s a non-voice account. My job here was to classify advertisements of images, blogs and videos before it gets live to the social media platform making sure that it is safe for every audience. I also worked as a customer support for a pharmacy in the US. The duties and responsibilities that I have here were mainly prescription refill, processing refunds and giving estimated drug prices. What I love about this position was I was able to talk to the elderly people and resolve their issues by providing solutions and alternatives or if not, I give out referrals.
After more than 5 years of being a customer service support, I soon realized that I am fully equipped with all the knowledge and exposure to different kinds of scenarios which helped me become a better person now. I then decided to apply at a home-based position and lucky got a position as a retention agent at a company selling food supplements. I was tasked to save customers’ account but before I jump into saving the account I first acknowledge and understand what’s the reason why they are cancelling and from there, I device a tailor fit solution to the concern.
I believe being a customer service representative, one not only needs to be empathic but also has critical thinking skill and this is what I have developed with my years of experience in this type of industry."
