VA Profile -- Ron Michael Lacsado
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Michael's background, while also demonstrating his writing skills...
“ I've been working in the call center industry for 4 years and 4 months now. I started with an Australian Telecommunications Account last 2015 and worked there for 2 years and 2 months. During that time, I was assigned to the collections department and my job was to help customers in managing their account balances through inbound and outbound calls. It was a fun experience because I learned how to properly assist customers while working in a fast-paced environment.
After a year, I decided to continue my customer service career in an American TV service provider and worked there for 9 months. My job was to answer customer phone calls regarding programming, billing, technical questions, and service recommendations. During that time, I learned how to sell products and services over the phone. It was challenging but my motivation and willingness to learn helped me to be successful in hitting my daily goals. I was able to receive monthly incentives and awards because of consistency and hard work.
After that, I was hired for an American telecommunications account. I worked there for 1 year and 10 months. My job there was to diagnose and troubleshoot Telephone, Internet, and Cable box issues. It was challenging but I was able to gain the customer's trust and resolved their concern. My greatest takeaway from that experience is to put myself in the customer's shoes at all times. Having that mindset helped me to provide excellent customer service every day. I also received multiple incentives and got promoted as a Subject Matter Expert after being consistent in getting a hundred percent customer satisfaction rate for 3 consecutive months. "
