• VA Profile -- Christen Inagaki




    Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Christen's background, while also demonstrating her writing skills...


    "As a seasoned Customer Service Professional with extensive years of BPO experience, I am sending my resumé to you for the Customer Service Representative position. My experience aligns well with the qualifications you're looking for in a candidate, in particular my previous roles as a Customer Support. I am definitely certain I would make a valuable asset to your team. With 6+ years of experience in the Customer Service Industry, I am adept in developing scopes, increasing results in departmental KPIs, team development and most importantly taking care of clients' needs which resulted in recognitions and salary increases.

    I am currently working as an Outbound Sales Representative at Transparent BPO since the first week of March. We call leads and pre-qualify them for an upgrade on their medical insurance. We also do lead generation for 3 other campaigns in the company.

    And at the same time, I am also doing a freelancing job as an Executive Assistant with Positively Vibing LLC located in Chicago, IL since January 2020. I oversee the day-to-day operations of the office from running the social media content, acting as a gatekeeper, and mainly communicating with clients, and doing administrative support.

    I have also worked with Southern Care Services as a Customer Service Specialist from November 2020 until December 2020. We do order taking, checking inventory, checking shipping options available to their area, and process the payment over the phone. We do a little bit of upselling as well.

    Prior to that, I worked at TaskUs as a CSR from June 2018 until November 2020. The first account was with a theater subscription service. We assist the customers who are having issues with their app and updating their plan if they want. And the second account I have been with is a tuxedo rental company. We assist customers who need replacements for their rentals, check inventory for the items needed, process the shipping, and sometimes process the payment over the phone as well if they prefer.

    The second BPO Company in the Philippines I worked for is Teletech at Lipa, Batangas. I started there from January 2017 until May 2018 handling a telco account. For the first 8 months, I was with the Mobile Assurance department that supports and assists customers having issues with their mobile phones. After that, I voluntarily transferred to their Billing Department. Since then, we have assisted customers having issues or needing clarifications with regards to their bills.

    Lastly, the very first company I worked for in the Philippines is Ascent Pro way back in September 2014 until December 2016. We do outbound calls and offer Diabetic Medical Supplies to our customers. Basically, we call them and ask them a few questions to see if they qualify for the offer and if they do, we will connect them over to a Doctor to verify their information.

    The majority of my work experience is mainly customer service and that is why I decided to apply for this position. I just love being able to assist customers who are in need. Being able to give them the resolution that they're expecting and make them less stressed out and happy at the end of each call."