VA Profile -- Jordan De Ocampo
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Jordan's background, while also demonstrating his writing skills...
"I have worked in the BPO industry for more than eight years now. There were different types of accounts that I was able to call out for. During my first year in the call center industry, I was placed on a Pay Day Loan account. We call out customers who are interested on getting a quick loan with us. I can say I was one of the top agents that time since I was one of the few who were hitting above given quota of the client.
I handled an Education account wherein we do cold calling to customers who already showed their interest of finishing college through physical or online school. After that, I was also able to call out for a medical account where we call out clients to ask for their medical insurance providers and ask if they are looking in switching to a new one. Moving to a different company (Linkserve Solutions), I was trained to call out for several appointment settings account. We have an account where we call out real estate agents to set up a meeting for a real estate coach client that we had. I was able to work for a Factoring company as well. We call out truckers who may be interested in factoring their invoices for better cash flow. These helped me a lot on improving my skills on Business to Business accounts.
Moving to a different company (Teletech), I was part of the Customer Chat Support Team. We handle customer concerns for Telstra (an Australian Telco Company) through Live Chat. I worked for them for 2 years. The most recent company that I was able to work for is a financial company in the United States (CITI). I am a Customer Service Associate 3 with a rank of Officer. It is an inbound customer service where we cater clients concerns or inquiry about their credit card accounts."
