VA Profile -- Leanne Lorenzo
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Leanne's background, while also demonstrating her writing skills..
“My name is Leanne and I’m a customer facing professional with relationship building experience. I’ve been in the customer service field for 7years and has encountered different types of customers.
My first job experience was with CapitalOne Bank for 1 year as a fraud specialist where I use to create, investigate and resolve reported fraud cases by our cardmembers.
The second company I’ve worked with was JPMorgan Chase for 3years and 3months under Fraud, claims and disputes as a Chargeback advisor. This is where we resolve varieties of credit card disputes from unrecognized, duplicate charges and non-receipt of goods, where we need to meet tight service level agreements.
Lastly, I worked with American Express for 2years and 9months as a Customer Care Professional where we service cardmembers by answering inbound calls and help them with general account maintainance such as processing payment, disputing transactions, redeeming their credit card points and a lot more.
All these companies are also well-known international banks who takes pride in providing excellent customer services.''
