VA Profile -- Julie Pura
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Julie's background, while also demonstrating her writing skills...
"I have worked for a company that assists in billing, payments and adding channel to customer's plan. I also became a technical support who assists in programming remote control, cable box resetting or setting up the first time.
Then I became technical support at Bigpond; an Australian account. We assist customers with their internet connection, doing remote assistance, fixing intermittent signal, no connection, and scheduling technician to customer's premises to set up internet.
Then I became a Resolutions Specialist that deals with escalated calls from an agent when customer asks for a supervisor. Our job was to de-escalate a call if possible, and make sure that customer will be agreeing to what we have worked on for them and have them continue to trust the company and keep their services.
I also became a health adviser or what we usually call for customer service representative in a health organization. We assist patients or their relatives about their health insurance, billing, and informing with their policies. We usually work with extra care because we have elderly patients that needed assistance over the phone.
I believe I am fit for the position to be an Inbound Customer Service/ Appointment Setter because of the experiences I had. I have worked with compassion, integrity, and developed innovation to make sure for an effective Customer Service Satisfaction."
