VA Profile -- Arlyn De Silva
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Arlyn's background, while also demonstrating her writing skills..
"I have 11 years of solid work experience in customer service. Both, in a call center setting and as a freelancer.
I worked with Telstra the biggest Telco company in Australia. I also worked with US clientssuch as Grubhub; one of the biggest food delivery platforms in America, and with an online retail company called Pink Lily who was awarded as one of Inc. 5000's fastest-growing companies in America.
I started as a customer service representative and after 2 years got promoted as a subject matter expert. After another year as a team leader. I then decided to leave my office job and I have been working remotely for 2 years now.
With my previous roles, I can easily multitask using different tools and learn the processes fast. I can also work with minimal supervision because working as a team leader taught me how to be resourceful. I have efficient and effective problem-solving and decision-making skills with years of training as a team leader. I’m also well versed with multiple administrative tasks and liaising information with different stakeholders.
In terms of hard skills, I have proficient experience using MS office tools and G suite tools especially excel and google sheets. I also worked with different online CRM tools such as Zendesk, Siebel, and Re: amaze. I am trained in handling customer concerns via phone, email, and chat.
I had the best training in customer service because I worked with employers who are
obssessed with providing a world-class customer experience. I'm confident I can easily translate this to your environment."
