VA Profile -- Mary Joanne Lagura
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Mary's background, while also demonstrating her writing skills..
"I have been with the BPO industry for 15 years, and throughout my career I have gained experience in various aspects. I have been with different companies, both handled inbound and outbound campaigns. Out of those fifteen years, I have total of 4 years of experience as a supervisor, and over 3 years as quality analyst.
Way back in 2005, the first time I entered call center industry, I started as an appointment setter for Timeshare account then later promoted as a Team Leader. I have also worked for a cable account as technical support, provisioning and activating cable boxes. I have also experience with customer service that covers billing and sales for disconnected accounts. I have been with different companies, and I can say that my solid training and experience was with Harte Hanks in 2010 for 8 years. It was a Lead Generation B2B account where I also started as an agent, promoted as Quality analyst then eventually moved up as an operations supervisor. Responsibilities were calling companies to gather updated demographic information as well as future computer purchases, then update it in our database.
I have always been a results-oriented person with an exceptional work ethic. I can work with minimal or no supervision and work well with others. I have strong attention to detail and accuracy, know my way around excel, word, as well as PowerPoint."
