VA Profile -- Carlos Sitten
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Carlos's background, while also demonstrating his writing skills..
“ I have been working in the Customer Service area for 4 years now. The first time I worked as a customer service representative was in a call center, where I earned the "Employee of the month" for 3 consecutive months (learning fast is one of my qualities). After that, I was promoted to QA analyst where I was in charge of monitoring and providing feedback to the telephone representatives according to the company metrics. Every week I had to send a general report of each agent's percentage.
While doing that I started working in the entertainment industry where I learned to be creative and always have a solution to the different things that can happen, such as weather issues, demanding customers, damaged furniture, etc.
Right now, I'm working as a supervisor of a call center where I reinforced the ability to approach the representatives by giving a follow up on their performance on-site and giving floor support by any problems or doubts they have, such as demanding customers, procedures that were not correctly done, sending feedbacks and reports and being in contact with the campaigns Operation Managers and IT team.
I am a family guy and I consider myself a really responsible person, I like to be responsive and alert and that is how I always learn new ways to assist and help others. I have a creative mind and if things get complicated I always try my best to solve the situation as best as possible. ''
