VA Profile -- Zita Claire Antonio
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Zita's background, while also demonstrating her writing skills...
"I started working as a customer service representative in 2010. My roles included answering general questions about a product and providing information to the customers about their subscription/plan.
I then worked as a customer service and billing specialist and during my tenure, I assisted customers from the UK with their account inquiries and helped them with their billing issues or disputes. After a few months, I got transferred to the technical support department, where my main role was to resolve faults with customers' home phone and/or home internet.
In 2013, I moved to another BPO company. I worked as a customer service representative and initially supported customers with prepaid mobile plans. When the live chat technical support team was launched, I was part of the pioneer batch. After a few months, I was chosen as one of the subject-matter experts (SME) to support new hires. I worked in the postpaid chat department as well, and my responsibilities included answering customer account inquiries, explaining bills, changing plans, and processing orders. My most recent work experience was being a technical support representative for the same company, where my main role was helping customers resolve faults with their mobile phone network."
