VA Profile -- Janine Opiniano
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"Customer Service Representative with over 5 years of experience in a call center setting, including sales, tech support, and customer care. Familiar with major customer care software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill a role in your company.
*Handle 150 calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services.
*Received an average 85% customer satisfaction rating to date, 15% higher than the company average
*Ability to work independently as well as in a cross-functional team environment by collaborating with others and sharing tools, skills, and knowledge.
*Very comfortable in controlling multiple assignments and tasks and identifying their level of importance."
