VA Profile -- Rey Mars Camahalan
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Rey's background, while also demonstrating his writing skills...
"Working in the BPO industry, specifically in the call center is not easy, but working with hard work and determination is possible. I’ve been in the industry for almost 3 years now and it was literally life changing for me. I’ve learned a lot of things when it comes to communications and services. I’ve learned how to be smart in terms of customer service by providing their needs. I’ve also learned so many different tools and techniques. I’ve learned how to adjust my time and learned how to multitask in different situations.
I’ve worked as a customer service/technical support representative in my previous company which is with Iqor. Our job is to make sure that all the concerns in terms of customer’s bills and technical issues are being addressed immediately, we were tagged as a super-agent because our account is one of the hardest Telco accounts in the call center industry which is DTV/AT&T.
We usually fix connections, do basic trouble shootings, explain bills, and sell smartphones, taking payments and many more services. The reason why it was not really easy is because we were always dealing with super irate customers, we need to be patients and learn to adopt their cultures. We need to be friendly in communicating with our customers no matter what happen. I realized that if you love your job it will never be hard for you."
