VA Profile -- Liezl "Liz" Atienza
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Liezl's background, while also demonstrating her writing skills...
"I have had almost 5 years of experience as a technical support and customer service representative for BPO Companies. My first BPO experience was a technical support for Verizon Online, providing customer solutions for internet connection problems, software issues and service related concerns. I also worked as a customer service representative/phone banker for Wachovia (now Wells Fargo Bank). I handled more than 100 calls everyday, resolving banking concerns and maintained a high level of customer satisfaction at the same time.
Currently, I am working as a Quality Assurance Representative for Comcast. I started as an agent and after taking in calls for 2 weeks, I got promoted as a QA. I monitor agent's phone calls and constantly looking their performance to ensure they're achieving their target. In a week, I audit given number of calls and give feedback and coaching opportunities to the agents. What I like about my work right now is doing call calibration/call listening sessions remotely with the Clients and Operations Team. It is a great opportunity to work with and cater to various people of different nationalities and background."
