VA Profile -- Arthur Saldana
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Arthur's background, while also demonstrating his writing skills...
"I have 9 years of experience working in the call center industry as a customer service representative for 2 major financial campaigns with 5 years of supervisory experience which can be an asset in doing the job. I also have experience with a real estate campaign, as an executive assistant to a CEO and as a customer service representative for a medical campaign.
My previous position has taught me the importance of clear communication and customer service over the phone. In my previous role, I resolved customer problems, gave sales pitches and took accurate notes of conversations with customers. I have received excellent performance evaluations from my managers and have been formally recognized by them for my contribution to my department’s success.
I am a goal and results orientated team player who is reliable, punctual and experienced in taking inbound calls from customers regarding products and services. Over the phone, I will be an excellent ambassador for your company, and someone who will create a professional first impression that customers will remember for the right reason. Furthermore, I have a proven track record excellent customer service and dealing with a high volume of calls on a daily basis.
I consider my strongest points to be my impeccable phone manners, my clear voice and my ability to deal with agitated or distressed customers."
