VA Profile -- Reydan Santos
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Reydan's background, while also demonstrating his writing skills...
"My work experiences are all related to call center/ shared services operations. I started working in the industry in 2006 and supported a US telco account where I was promoted to a team leader role and managed 10 to 15 technical support agents.
I took another opportunity after 3 years and joined another contact center supporting a US payroll account as a team leader. It was there where I gained knowledge in payroll services, taxation and other related financial reports.
After 3 years, I joined another company and handled a retention account where we coordinated magazine and paper subscriptions as well as loyalty membership accounts.
As a team leader, my responsibilities were mainly to coach and lead my team members and ensure they attain organizational KPIs as well as calibrate with different support groups to establish processes that will help increase productivity and efficiency."
