VA Profile -- Roseann Felicita
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Roseann's background, while also demonstrating her writing skills..
"Hi, I'm Roseann Felicita, 33 years old. And I am currently living here in Kalibo, Aklan. I have an associate degree in Health Science from Centro Escolar University.
I have been working in the BPO industry for ten years. Although my chosen profession is different from what I have studied in college, compassion and empathy for others, just like what nurses do to their patients, are the qualities that I have developed over the years.
The majority of the ten years I have spent with Telus as a Directory Assistant operator. It is like a yellow pages operator, looking for phone numbers and addresses of both residential and business listings. Still, my role is not limited to just looking for numbers and addresses. I also had the opportunity to handle emergency calls in some cities in Canada. I mainly transfer calls to appropriate emergency agencies as needed by the callers. I worked in a fast-paced environment since this job required me to handle calls within 33 seconds max with exemptions from the emergency calls, of course. Continued changes to leadership, metrics, and tools were factors for me to be resilient when changes arise. Since the pandemic, March 2020, I transferred to another account in the same company, allowing me to work from home as a chat support agent for a food delivery service in the U.S. I had the role of giving status updates, assisting customers with basic app troubleshooting, and helping them with billing and promotions. This account enabled me to be good at multitasking since I don't just type my answer, but I also need to check customer accounts and orders. It is also my first time to do outbound calls, calling customers, restaurants, and drivers for updates.
Both roles helped me be great at multitasking and providing a great customer experience, moving on to my recent work experiences. I was a virtual assistant for a realtor. I managed her social media accounts, created content for postings. Every day, I made sure to engage with followers and audiences to increase interaction. I did outbound calls for homebuyers and sellers. Aside from these, I learned how to skip traces that helped me add contacts to call. I had a goal of setting 2-3 appointments per week, and despite the challenges, I was able to set appointments for my client. Being resourceful is one of the skills that I heavily relied on during my work as a virtual assistant. Plus, the constant communication with my client and our support team made everyone's job easier. With my recent job as a technical and billing chat support for an online streaming application in the U.S, my role has helped me engage with customers as personally as possible, effectively empathizing and promptly giving resolutions. But the learning didn't stop for me as I continued to research and watch tutorials that will help me in this field of work. I know that I have a long way to go, and learning new skills and exploring new opportunities will help me grow as a professional and personally.
I can say that I am "work at home" ready. With my laptop, noise-canceling headset, wired internet connection, and a quiet surrounding, I could perform all my tasks just like when I was working on site. Internet connection was never an issue during those times. Power outages were resolved by using our power generator, and if that fails, I can go to the nearest hotel to continue the work. Excellent work ethics, discipline, and loyalty helped me stay in the industry for a decade.
It would be a pleasure to work with a steadily growing company like yours. I would love to be part of the team, and I'm looking forward to being part of your success story. See you soon. Thank you so much. "
