CREDIT GUIDE
About This Credit Guide:
This Credit Guide provides you with information relating to who we are, what products or services we offer and information in relation to our responsible lending obligations and how we resolve disputes. This document should be read in conjunction with the other documents of Consumer Lease, Terms and Conditions and Information Statement.
Our products and Services:
OWG Grace Pty Ltd trading as Ezirental is a consumer leasing company. We rent out household appliances such Refrigerators, Televisions and Washing machines, Dryers, Furniture, Laptops, Tablets and Air-Conditioners. The lease period varies between one and three years.
Our Suitability Assessment:
1. Under the National Consumer Credit Protection Act that governs consumer leases, we must provide you with this credit guide as soon as it becomes apparent to us that it is likely that Renter will enter into a consumer lease agreement with us.
2. We must not enter into a Consumer lease with you, or increase the credit limit of a lease, if we think that the proposed lease is unsuitable for you. For this we need to do an assessment. Please note that our decision making will rely on information you provide us while making your application for consumer lease. If you provide us with inaccurate information, we will not be able to complete the assessment or the completed assessment will be inaccurate. If we conclude that the consumer lease is unsuitable for you then under the consumer leases legislation, we are prohibited from entering into such a lease.
3. The consumer lease will be unsuitable for you if, it is likely that:
a. You will be unable to comply with your financial obligations under the contract,
b. or could only comply with substantial hardship; or
c. The lease agreement will not meet your requirements or objectives. You can request a copy of our assessment before entering the lease or before your credit limit is increased. And we must give you a copy and there are no charges for it. If you request a copy of the assessment within 7 years after the day the lease agreement is entered into, we must give you a written copy of the assessment, at no charge to you, in accordance with the following time table
• if the request is made within 2 years from the date the lease agreement is entered into – within 7 business days after we receive the request; and
• otherwise – within 21 business days after we receive the request.
4. Provide you with information statement as set out in the Regulations to the consumer lease legislation. .
Internal and External Dispute Resolution Process
At OWG Grace Pty Ltd we recognise, promote and acknowledge customer's rights to comment and complain and have people, processes and policy to resolve any complaint in a professional and timely manner. Our internal dispute resolution Policy is drafted to comply with ASIC Regulatory Guide 165: Licensing: Internal and external dispute resolution and OWG Grace Pty Ltd’s obligations under s 47(1)(h) of the National Consumer Credit Protection Act 2009 (Cth) (the National Credit Act).
To use our internal dispute resolution procedure you should address a letter, email or fax detailing the dispute to our Dispute Resolution Officer, PO Box 7545, Baulkhams Hill NSW 2153.
Ph. 02 86009203 Fax : 0298365799
Once we receives a compliant they will acknowledge the receipt of the complaint with the complainant within 72 Hours and advise the complainant of its decision within 15 business days
If a complainant is dissatisfied with the decision of the of the Internal dispute resolution team, he/she may refer the complaint to the COSL (Credit Ombudsmen Service Ltd.) OWG Grace Pty Ltd is the member of this organization and committed to abide by its decision
Details of Ombudsman
COSL Credit Ombudsmen Service Limited
Level 7, 287 Elizabeth St, Sydney, NSW 2000
Phone: 02 9273 8455 Email: members@cosl.com.au.
FURTHER INFORMATION
For more information regarding OWG Grace Pty Ltd or any of the products and services outlined in this guide, please Call our office on 1300 000 394.