EmailMe Form - American Pest Control Customer Survey

EmailMeForm

When you call, how responsive and respectful of your time are we? *
A = No wait, prompt service
B = Some wait, but not much
C = 2~4 minutes wait on the phone
D = Long Holds
F = Difficult to get hold of us
When you call, how courteous and helpful are we? *
A = Kind and focused on you
B = Helpful but rushed
C = Satisfactory but nothing special
D = Difficult to communicate with, a little rough and abrupt
F = Unconcerned with your problem or rude
How do you rate our scheduling of your appointment? *
A = Excellent, no problems. The company works around my schedule
B = Good
C = Satisfactory, as good as any other residential service company (cable, phone, etc)
D = Need Improvement: If so, what are you seeing?
F = Failing: Please explain below to help US understand
How professional are our technicians? *
A = Excellent: Clean cut, respectful, knowledgeable, trustworthy
B = Good: above average
C = Satisfactory
D = Needs improvement: Sloppy, appears unconcerned and rushed?
F = Undesirable: You feel uncomfortable around the technician
How effective is our treatment? *
A = Excellent: No problems
B = Good:
C = Satisfactory
D = Needs improvement: If so, what are you seeing?
F =Failing: Please explain below to help US understand
Do you have an unresolved concern? *
A = No problems
B = Yes, but I have not yet informed you about my concern
C = Yes, and you are working on my problems to my satisfaction
F = Yes, but the concern is still unresolved
How would you grade our overall company service in the last 4 months? *
A = Excellent
B = Good
C = Satisfactory
D = Disappointing
F = Failing
If a friend asked you to recommend a pest control company, would you recommend American Pest Control? *
A = Yes
B = No
Please feel free to add any additional comments:
Customer Information *

Customer Number or PH #

Customer Name:
Customer Email:

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