VA Profile -- Marvin Lee Fernandez
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Marvin's background, while also demonstrating her writing skills...
"I've worked in the call center industry for more than 3 years before I decided to start working as a freelance. I have experience in data coding and appointment setting as well as a sales call. I've worked with one of the Cell Towers Companies based in Atlanta GA. We do cold calling and we have a list of leads, for example, in Mayor’s office, Law offices we are looking for Cell tower owners in a particular area. once we get a hold of them, we are going to set an appointment for them to speak to our IT director regarding the transition of Cell towers from 4G to 5G technology. if they agreed we do a live transfer on the director on the other line. if not, we ask them when would be the best time to call them back and we ask for their direct email and personal phone number and we put them into the database.
My other experience is from a Healthcare account. I’ve been promoted as a Billing Head and Billing Scrubber within our team. I check if there are any errors from other Data Encoders within our team before we submit all the work to our client. We Input CPT codes in the patient's profile for the facility to bill it In the right insurances.
Also, I’ve been a Pharmacy Help Desk with one of the Biggest BPO companies here in the Philippines. We provide assistance to pharmacists in adjudicating the participant’s claim properly. We Handle administrative override requests from the doctor’s office, clients, and participants and mostly from pharmacists by reviewing requests based on administrative criteria, benefit plan design, and client-specific.
Lastly, one month before the Pandemic hits, I’ve decided to work as a freelance. One of my Filipino clients from my previous company reach out to me and ask me if I could work for them directly. What I do there is follow up on the Patients Claims status to the insurance companies, also I did other administrative tasks as well.
