• VA Profile -- Morina Ann Sicat



    Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Morina's background, while also demonstrating her writing skills..


    "Good day! Hope you are well.

    I am a solution-oriented employee with excellent attention to detail and over 5 years of progressive experience in auditing, coaching, reporting, and liaising with a diverse group for a business logistics program. I was well-trained and experienced under multiple lines of business (Shipping, Tracking, Brokerage, and Customer Resolution Group) which involved arranging package pickups, general shipping inquiries, tracking packages, Canada Customs brokerage, lost package investigations, etc.

    I believe that my experiences with the above-mentioned departments make me a great fit for this job!!! I loved working with the Tracking and Brokerage departments as they have been very conducive to improving my communication and analytical skills especially in handling unsatisfied customers or difficult issues. Under the Tracking department, aside from tracking packages and identifying ETAs or causes of delays, we also reach out to the local distribution centers in Canada to seek assistance about delayed deliveries or other customer requests that they are assigned to handle. We also handled adjustment requests for customers’ UPS brokerage invoices which required analysis of the fees to be able to explain the purpose of the charges and confirm if a dispute is valid. Most of the tasks involved required a clear and precise expectation to be given to customers.

    I started as a Customer Service representative in 2012. In 2015, I was promoted as a Quality Specialist which further enhanced my knowledge and skills. This is one of the experiences I am most thankful for as not only has it helped me improve my organizational skills, it also allowed me to interact with more colleagues through coaching sessions and topic discussions. Thus, allowing me to better understand that every employee may be different from each other. And as a leader, interaction, communication, and dedication play a very important role in achieving desired performance-based results. This position has introduced me to tools like Excel, Outlook, PowerPoint, etc. which helped me perform my tasks such as presenting data to management that helped them identify the site's opportunities by sending our weekly or monthly quality performance analysis/review. Being a Quality Specialist was a rewarding task to perform as we were able to help many colleagues and the account. The effort we have put into work yielded many impressive results.

    I am currently working as a Tier 2 Support representative for an Australian beauty brand which is a non-voice account servicing the US, Australia, Canada, Europe, and Asia. We handle Tier 2 escalations, edit shipping methods and addresses of packages prior to shipping, answer customer inquiries via email, chat, Instagram, and Facebook. I am assigned to sending a monthly report to management to help the company identify new products eligible for launch based on customer demands and auditing my colleagues for one of the account's metrics. Working with the company also requires us to track packages and communicate with our warehouses in the event of a delay or other order-related inquiries and follow up with the customer once a resolution or update has been obtained. We also invoice customers for any additional fees involved with their orders.

    I hope you consider my application as I am fully dedicated to applying the skills I have and learning more! Thank you. "