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Basketball WA Customer Feedback Form
BWA is endevouring to provide the best quality products and services to our customer. All responses are anonymous. Please complete the following feedback form.
Please choose the following product or service catogory.
*
NITP Camps and Programs
State Team Administration
Country Touring Teams
BWA tournaments
Training and Education Courses
BWA Administration
West Coast Waves
Suggestion
Other
Please specify type of product or service (e.g u14 Hotshots, u18 State Team)
How did you hear about the product?
*
BWA Website
Through a WABL club
From a Coach or Manager
Social Media (Facebook, Twitter)
Print Media (Newsletter, Newspaper)
Other
Overall, how was the quality of information provided about the product?
Informative and covered all topics
Information was sufficient for key areas
Information was lacking in key areas
Little information was provided
No information was provided
Overall, what was the response time in requesting information from a BWA staff member?
Immediate response (1Day)
2-3 days
1 week or less
1-2 weeks
Greater than 2 weeks
No response received
Overall, please rate the friendliness of BWA staff
Excellent
Good
Average
Fair
Poor
Please rate the overall service of this product
*
Exceeded Expectations
Met expectations most of the time
Met expections sometimes
Did not meet expections most of the time
Did not meet expectations
Overall, please rate the quality of the venue (if applicable)
Excellent
Good
Average
Fair
Poor
Please rate the quality of the product or service?
Excellent
Good
Average
Fair
Poor
Was the product or service value for money?
Yes, great value for the price
Yes, value was as expected
No, value below expected
No, price too expensive
Did this product or service directly improve the skill level and/or performance of the participant?
Greatly increased
Increased
Same level
Level actually decreased
Would you recommend our product or service to other people?
*
Definitely
Probably
Not Sure
Probably Not
Definitely Not
Additional Information (Optional)
Detail what areas made this product or service successful
Detail what areas made this product or service unsuccessful
Any comments or areas of improvement for this product?
IF you would like a response to this Feedback Form please provide name and email address.
Name
First
Last
Email
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