• VA Profile -- Jennifer Chua



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    "Hi there ! My name is Jennifer Mary Rosary Chua and I have been in the BPO industry for more than 10 years with experience on both Inbound and Outbound B2B and B2C account.

    I was recently employed with Microsourcing Philippines as an Account Manager for Redback Connect, a digital events company in Australia. As an Account Manager, we do communicate with existing clients checking if they are maximizing the services or if they have any upcoming webinars or teleconferencing and schedule an appointment or demo. We also do provide updates on the platform so they can maximize it and see if this is something that they want to use. If in any event, leads is minimal, I do lead research using LinkedIn, Facebook and Google. I was with this account from Oct 2019-April 2020, they had to discontinue the service to due to CoronaVirus Outbreak in their Melbourne Office.

    Before that, I was with Service Source Philippines as an Account Manager. My main task is to get in touch with existing clients and develop and strong relationship with them in reference to the services that we are providing them. I respond to their inquiries either by phone and/or emails and provide a response in a timely manner. I make sure to understand what their needs are and able to negotiate any arrangement if needed. I also assist them on their job posting on the platform. If in case, they have low applicant turn out, I see what seems to be the issue and create a short graph or report on the competition and number of applicants in the area and nearby cities and benefits and compensation provided so they can be more competitive as well. I also assist clients on the renewal of their account should it be almost near date. I was with this company from October 2018 to September 2019.

    Before that, I was with Microsourcing Philippines Inc as a Senior Customer Service Representative handling Patient Follow up claimants for Release Point. My main task is to make sure that I be able to get in touch with our claimants and inform them that I will be sending a Prior Authorization form that they need to fill out and mark correctly and return to us immediately or the soonest possible time since it will be used to retrieve their medical records. I also update their contact information so we will be able to get in touch with them to check if they received or returned the Prior Authorization form or should there be any needed signatures and/or marks on the form. I handled American and Spanish speaking claimants in the post since I also speak and understand the Spanish language. I was doing this task for 3 years . Before I was transferred to Patient Follow up, I used to call for medical records retrieval, wherein I call medical facilities and doctors offices and follow up on the Medical records or check if they received the request for medical records that we sent. In this post, I also send out request to medical facilities and doctor office and make sure that it was received and update the information of the person who handles medical records and contact number and check for schedule of follow up and release of medical if they have. I handled this post for almost 2 years before I was moved to Patient Follow up. I was with this account from November 2013-September 2018.

    Before I was moved to Release Point, I was with Ecommerce Planet as an Account Manager for Duty Free Products and Prescription Medications. I assist and handle account of customers specifically on their purchase, delivery and replenishment of their Duty Free products like cigarettes, perfumes and also prescription medications. I make sure that they receive their products and medications in a timely manner. I was with this account from March 2012 to September 2013. This account only lasted for 2 and a half years due to documentation issues.

    Before that, I was with Aditya Birla Minacs as a Patient Care Advocate for Express Scripts wherein I assist Doctors, Pharmacist and members in regards to their Patient’s prescriptions. Members or Pharmacist will call us about the/their medications and will answer a set of questions that will determine the number of quantity that they can be dispensed for and provide information of the copay that they need to pay if there is. We also assist Doctors, Pharmacist and Customers to be transferred to specific departments if needed to. I also did Prior Authorization on this account for a few months before I was transferred as a Patient Care Advocate wherein I transfer and scan received accomplished Prior Authorization forms to patients’ file. I was with this account from January 2010- February 2012.

    I have experiences in Outbound and Inbound, Sales and Customer Service Account from B2B and B2C. I can very well adapt with change. "