VA Profile -- Raymond Dulpina
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Raymond's background, while also demonstrating his writing skills...
"I have been in the call center industry for more than ten years where I handled multiple accounts from technically focused accounts, sales, finance, and real estate. My journey started when I worked at Teletech where I started as a technical support representative handling a technical support account for an internet service provider in the United States after year I was promoted to subject matter expert where I handled a maximum of fifteen agents, assisting them with their calls and also serve as an escalation point. After my fourth year, I moved to Stream which is now known as Concentrix.
I started as a technical support representative working with a known computer manufacturer in the United States. During my stay with the company, I was promoted twice. The last position that I held was a team manager role where I handled a maximum of 15 agents helping them manage their metrics through performance management and coaching. After my stay with the company I ventured outside the technical side of the call center business, this is when I worked with two of the top banks in the US. My work in JP Morgan and with Wells Fargo focused on charge back and disputes.
The last position that I held when I was with Wells Fargo is with the bank’s executive office where I handled customer complaints. After Wells Fargo, I decided to try working from home to protect myself from the rising number of COVID cases in the metro. I have worked with two companies which are Rocket Station and Ultimatevita.
With my expertise in various fields in the call center industry and customer service skills, I believe I would be a perfect fit for this job.."
