VA Profile -- Roberto Gracia
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Roberto's background, while also demonstrating his writing skills...
"Hello, my name is Roberto Gracia, I have plenty of experience as a customer service representative. I've been working on call center environments since 2017.
I started working as a Customer Service Representative in 2017 at the D2L Helpdesk taking inbound/outbound calls and responding to emails and taking up to three chats simultaneously. I helped Instructors and students that had issues uploading their homework or marking their grades. I prided myself on always knowing the correct information and taking the correct process while always trying to educate the caller on the specific issue.
After that, I worked as every Mexican with a little bit of English at Teleperformance for a Car Rental Reservation company. I handled a high volume of calls every day making reservations across all the United States and Canada. It was a little different since it was more straightforward, but I enjoyed this position a lot due to my experience and excellent customer skills.
I pride myself on always having excellent AHT and superb metrics, multiple "Agent of the Month" awards have helped me always pay attention to every KPI. I'm an excellent multi-tasker as well as working under pressure. I am proficient with Microsoft Office.
In my opinion, the best part of working as a CSR is ultimately helping customers either something as simple as advising the customer to use Google Chrome or making a reservation for a vacation, the feeling of always helping someone out there in the world is truly something special.
I hope this helped you to know me a little more, if you have any specific questions, please free feel to reach out."
