VA Profile -- Tonilyn Lagahit
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Tonilyn's background, while also demonstrating her writing skills...
"Hi! My name is Toni. I possess a combination of Admin Skills and Phone Support Skills. I was trained at a large Call Center in the Philippines. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.
I have experience in Recruitment / Customer Service / Training / Chat and Email Support. When I was a Recruitment Specialist I manage Internal and external applications and other admin task. When I was a Trainer I make sure I have 100% passing rate for my trainees. It is important to measure and assess training needs. I make sure that I have Strong Communication and Interpersonal skills. I try to find ways to motivate trainees to take part, and one of the best ways to do that is to find a connection between the training and their goals. And when I was a Customer Service Specialist. I make sure to give excellent customer service experience every call. As an agent, I also believe in Team Work so I also Act as the “go to” person within our team for questions and problems within my area of expertise.
After leaving the BPO Industry. I decided to work from home because traffic is getting worst here in Cebu. And without the constant distractions of an office, I am able to stay focused on my work and complete tasks quickly. I love the fact that I have enough time with my family. It allows me to be much more productive because I am not worrying whether or not they forgot their lunch or arrived home safely.
I hope to talk to you soon and discuss how I can be beneficial to your team."
