VA Profile -- Jefferson "Perry" Lepon
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Jefferson's background, while also demonstrating his writing skills...
"Before I became as a freelance agent, I used to work in a call center industry for 10 years. I’ve been a Customer Service Representative for a Telecommunications company (Telstra) based in Australia. It was a back-office account where we processed and investigated if the customer is eligible to apply or renew postpaid phone line.
After a couple of years, I started working as a Technical Support Representative for Dell computers, DirectTV, Bell Canada, Sears, and Samsung. It helped me a lot to know more about features and the technical side of the products we cater. This experience also helped me gain knowledge on troubleshooting and providing warranty for their purchases. This continued for another few years until 2015, where I went back to being a customer service representative.
2015 was the year I had been fortunate enough to be a part of a travel / property rental account - Airbnb. As a case manager for two years, I usually handled check-in inquiries escalated concerns, complaints, investigations, and refunds for both guests and hosts. We do provide support for both the guest and the host. We act as a mediator between them and we usually provide assistance when it comes to decision making. This usually happens if both the guest and the host didn’t come up with an agreement for certain reasons. If in any case that they cannot come up with an agreement, then that’s the time that we step-in and if there is a need that we will decide for them, we do it.
I started as a freelance agent early this year and I worked from home. The account that I handled is somewhat related with my previous job. We usually respond to guests regarding their queries, provide them information about their check-in dates, how to get to the listing address, inform them about the house rules, provide them their needs (if applicable) and communicate with them even after the reservation for an honest feedback. We cater to not just one platform but also different reservation platforms such as: Airbnb, Hotels.com, Booking.com, Stayz, Homeaway, and Tripadvisor. I enjoyed working at home and my reason is in order for me to look after my mother and our house is prone to flood especially during rainy season, during hightide, and it is really hard to drive to work if the flood is knee high. Those are the twe main reasons which is why working at home is very convenient for me."
