• VA Profile -- Trizzia Dela Reyna




    Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Trizzia's background, while also demonstrating her writing skills..

    I’ve been working as a Virtual Assistant for almost 2 years now. My journey started when I was hired as an Executive Recruiting Assistant. My task was to keep an eye on all applications of different job descriptions that the company has. I communicate with applicants to make sure that they will be able to attend the company's career night. Alongside with this project I have worked as a Marketing assistant for a Real Estate wholesaler in FL. My duties were to market properties on FB, Craigslist and Instagram. I communicate with potential buyers through Email and FB Messenger. I was also in charge of making contents in our Email Flyer that we usually send to our mailing list whenever we have a new property for sale or if ever we have a new webinar coming up. I clean up a list of leads from different sources to be sent to our skip tracers. I am also the one in charge of the SMS campaign where the goal is to get new leads who might be interested to work with us and buy a home.

    In a short period of time, I worked as an ISA telemarketer where I receive calls from homeowners and ask them if they are interested in selling their home, if so, I ask details of the property and schedule an appointment so someone from our team can go to their location and provide an offer.

    My most recent task was working as a Transaction coordinator where I manage all documents needed in the Real Estate closing process. I compiled all documents in our transaction management tool, made sure all signatures were filled and all Realtors were able to complete their paperworks on or before the deal was closed. Email is our main tool for communication. I communicate to all parties to schedule different stages needed in the closing process. One of my tasks was to change the status and update our systems as soon as the deal is closed.

    Before working as a Virtual Assistant, I worked as a Call center agent in the BPO industry. That was my bread and butter for 8 ½ yrs. I have handled different types of tasks from different lines of businesses. I worked as a Customer service representative who used to receive calls and chat from customers. I worked for one of the leading telecommunications companies in the US and assisted their customers with their Billing issues, Account questions, Order requests and inquiries and even with basic technical questions. After 2 years,I was promoted as an OIC and handled my own team. Later on I worked as a Technical Support agent for an Accounting Software. I helped business owners and accountants update their books and make sure everything was properly entered and that all reports are correct. 6 months after, due to a good performance, I was promoted as a Product Ready Trainer who takes charge in preparing new hire employees and educating them of all the basic things that they need to know before taking calls to assist customers. My last project in the BPO industry was working as a Technical Advisor for one of the world’s leading electronic brand. I handled escalations and product exemptions for cases where level 1 agents are unable to resolve. I communicate with the product engineers and development team until we are able to find a resolution to the issues raised to us."