VA Profile -- Vanesa De Borja
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Vanessa's background, while also demonstrating her writing skills...
"I’ve handled various responsibilities under voice and non-voice accounts. I worked with Telus for a total of 10 years and 3 months, to be exact. Took calls for 7 years under Directory Assistance for US and Canadian customers, where we provide services such as directory listings for business and residential, assist and connect emergency calls, and give credits. Back then, we also provide movie times, weather information and driving directions until those services were phased out due to the new technology.
Then I moved to non-voice, but still under the same company. I was tasked to answer emails as Tier 2 Risk and Fraud Advisor for a transportation company. I was handling both rider and driver side, and there were times that I also do outbound calls when needed. I also worked as a Risk Analyst with a British online gaming and betting company. That makes a total of 4 years handling back office job. Then came another opportunity in Sales, which is a third party provider for hotel and travel reservations.
I enjoy and always love the job that involves customer interaction be it face -to-face or through telephone. Hence, I was able to thrive in the call center industry. This year 2020, will mark my 13th year in the BPO."
