• VA Profile -- Cristian Delos Santos


    Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Cristian's background, while also demonstrating his writing skills...



    "Hi, my name is Cristian Delos Santos, 33 years-old from Imus, Cavite Philippines. My background is mostly related to Technical Support via inbound and outbound calls, emails, and chat in a BPO and KPO setting. I started my career way back in 2010 with Stream Global Services, where I was a Technical Support Representative for AOL. I am assisting our customers on various issues, which include connectivity (Dial-up and Broadband), email recovery, navigation, installation, and troubleshooting our software. I also worked as a Technical Support Representative with different Cable and ISPs like Comcast, Time Warner Cable, and Dish Network. In my tenure as a TSR, I performed various roles like SME, escalation support, on-the-job trainer, and a team leader.

    There was a change of phase in my career when I worked as a Senior Analyst with ADP performing the role of Custom Reporting Analyst, where I build reports using the ADP WorkForceNow reporting tool. I was also supporting both internal and external clients. My task completion varies depending on the complexity of our client's requests. A simple request in which I can finish for a few minutes to a complex one which occasionally, takes me 5-business days to complete. About 2-years and a half, I was tap to join an elite team called, HRO Tech Direct. In this position, my team serves as a general Subject-Matter-Expert support line for various components of our software that includes: Payroll, HRIS, Benefits, Time Management, reporting, Recruitment etc. We are also the point of contact for issues that need escalation to a different department for a higher tier of support.

    Now, I’m currently working for Amazon as a Customer Service Associate, a general customer service role that runs concession for our customers. My secondary role is to report bugs of beta software we’re helping to develop before it rolls out."