VA Profile -- Jennifer Basilla
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Jennifer's background, while also demonstrating her writing skills...
"I started as a Customer Care Representative with my very first BPO company APAC Customer Services, now called Alorica Philippines from April 2006 until December 2008. Under Anthem Blue Cross Blue Shield state of New Hampshire, we mainly provide medical coverage information of individuals to medical professionals.
For about 8 months, I took a break and helped my mother take care of our mini store. Then I thought of getting an additional income for my family so I decided to apply at Teleperformance Philippines August 2009. I landed the job again as a Customer Service Representative and was then promoted as a Senior Customer Support under Adobe Systems account. Both position caters to assist customers with their Adobe Software queries including technical concerns. During my initial position with the account, we only provide inbound service over the phone under US business hours. After being promoted to Senior Support, I have handled a mini team who supports customers via non-voice channel, both email and chat in a shifting schedule between US, Asia Pacific and EMEA(Europe, Middle East and Africa) hours. However, come March of 2011, contract was terminated as the account will be transferred to another Teleperformance site in Bacolod. It gave me the opportunity to spend more time again with my family and of course, to have my own.
October 2011 when I joined another BPO company, Convergys which is now Concentrix. I worked my way up from an associate to floorwalker to a Senior Specialist handling customer care, a bit of technical support, financial assistant, managing pre and post-sales as well as customer retention for Optus, an Australian Telco Company, both Individual and Business Customers account.
This sums up my work experience prior to becoming a full time homemaker."
