VA Profile -- Flordeliza Dizon
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Flordeliza's background, while also demonstrating her writing skills...
"I was an accomplished online ESL Teacher for almost 4 years before I entered BPO. I must say that online teaching helped me in so many ways. I became computer savvy. I learned about various applications and platforms that can be used to reach students outside the country using the latest technology. Through experiences, it helped me in how to deal with different characters since I teach students coming from all ages. Most of all, it is the reason why I am more comfortable with the English language. I was able to finish and pass the course for TESOL (Teaching English to Speakers of Other Languages). Based on experience, online teaching and being in customer service are just the same. You need good communication skills and strong patience.
In 2019, I entered BPO as a Customer Service Representative. I was able to handle US Healthcare and US Home Warranty company accounts. In the US Healthcare account, I was assigned with healthcare providers. I help them by providing information about the member's eligibility, benefits, claims, and other coverages. While the US Home Warranty account is quite challenging because almost 40% of its customers are irate. I help homeowners in placing service requests for repairs, collecting payment for the service, assigning vendors, contacting technicians regarding customer's concern, giving information about the status of a work order, giving resolution to homeowner's concern, escalation of more complicated concerns to the right department, and saving contract from cancellation.
Right now, I aim to give great service to my future client. I can't wait to translate the previous experiences I learned to an upcoming job."
