VA Profile -- Miguel Carlo Reyes
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Miguel's background, while also demonstrating his writing skills...
"I have over 8 years of BPO/Call Center experience and approximately a total of 20 years of working experience. Majority of my experience is in line with customer service and support which includes technical support, telemarketing/sales, business development and chat/email support. I started working as a Service Crew in one of the largest pizza restaurants in the Philippines, I was assigned in the dining area to take orders and assist customers with their requests or needs. I also had the opportunity to start my own shop and since we’re into food business, I opened up a food stall - selling grilled food.
It was in 2004 where I first applied in a BPO/Call Center. A very reputable and stable company, I was hired as a technical support engineer assisting customers with their issues regarding internet connection. Providing good customer service truly helps in resolving the issue, you will only not leave them satisfied but also happy even in some cases that you’re not able to resolve the problem. At the end of the day, you will also feel good about yourself for being so nice and accommodating to other people.
The most challenging job I’ve had over the years would be Sales and Business Development. It is not easy to sell but a truly fulfilling profession, rejections here and there but very informative in a lot of sense. For every rejection, a new learning occur and that’s how it is in sales. You will learn how to be analytical, persuasive and determined but you will not gain these qualities overnight, it takes a lot of courage and patience to be able to achieve your goal. Having a good customer service also plays a big role in this field, If you gain your prospects trust, most likely, they will buy or recommend you to their friends."
