• VA Profile -- May Dianne Clam



    Writing Sample >>> The following is an unedited writing sample. This will help you to better understand May Dianne's background, while also demonstrating her writing skills...


    "My recent work experience initially focused on verifying Dental Insurances, this gives me a better understanding on why Dental Insurances are of the same importance with Medical Insurances and then led to another.

    Below were the highlights of my experience with the company that is suitable for the position I’m applying for:

    Dental Insurance Coordinator:
    Job Responsibility:
    - Calling Dental Insurances and obtain correct benefit information.
    - Check status for Unpaid Claims and know the reason behind the results with detailed information.
    - Check status for Pre-Authorization.
    - Making sure that the clinic we are assisting will not be having a hard time figuring out whether a certain procedure is covered or not, this way it can lessen their job load.

    Virtual Dental Receptionist/Billing Coordinator:
    Job Responsibility:
    - Answer and respond to patients concern in a timely manner (calls and email)
    - Schedule appointments.
    - Gather accurate dental insurance information from patients
    - Verify patients dental insurances 48 hours prior to appointment.
    - Recall patients.
    - Post-follow up calls for patients seen after a week from last visit (Major and Basic Procedures)
    - Reminder call for patients 24 hours prior to appointment.
    - Make sure that claims are submitted within 24 hours from when procedure was done.
    - Submit Pre-Authorizations.
    - Claim and Pre-Authorization Status follow-up.
    - Keeping up on Doctor’s Daily Schedule.
    - Coordinate with different laboratories (denture and crown cases)
    - Coordinate with Different Dental Clinic’s (specialist refferal)

    I also took additional task such as being a Marketing/Business Development Assistant where I make sure that each documents or information needed for client meetings are organized and ready to access, more of like a secretary’s task. I have been in the BPO industry for quite a while as a customer service representative, billing consultant, and being a virtual assistant (office/home based) has been my cup-of-tea."