• VA Profile -- Michelle Bernales



    Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Michelle's background, while also demonstrating her writing skills...


    "My name is Michelle from the Philippines.I worked as a Customer Service Representative for 3 years. The account is Directory Assistance for US and Canada.

    Job Description
    - Provide accurate and appropriate information in response to customers inquiries regarding Government, Business and Residential listing.
    - Pro-actively suggest alternate location and spellings for under which the number and other information could be listed.
    - Assist customer with special billing request such as charges to third party and credits for incorrectly dialed numbers.
    - Help callers contact police, fire department and ambulatory services.
    - Process hundreds of calls daily.

    Skills
    - Refer to alphabetical computer database to answer questions to provide accurate information.
    - Articulate in providing information and phone numbers.
    - Reassuring and patience when the customers gets frustrated.
    - Provide excellent customer service."