VA Profile -- Mabel Llanes
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Mabel's background, while also demonstrating her writing skills...
"I have a background in logistics delivery & claims which includes doing cold calling, accepting inbound calls, email communications, and updating order information which includes rescheduling. I have been promoted to Senior Claims Representative who handles broader and more complex order concerns. I am the main point of contact of more than 20 people in the team for all escalated orders especially those that require sensitive client handling.
Part of my tasks as a Claims Supervisor were utilizing Ad Hoc for a relevant report. Monitoring emails and phone calls to maintain a high level of customer service to both internal and external customers. I also make sure to track and resolve customer/client complaints and issues such as tracking the missing items or damages, sending of replacement if necessary. It also includes providing resolution for a service failure concern, any property damages and processing the full claim if necessary. Attending a weekly client meeting to provide an update with each claim is also being observed. I'm escalating service issues as needed to the responsible party and facilitating timely resolution. It is a must to rectify claims by employing analytical thinking and sound judgement.
As soon as I also get more familiar with the internal mechanisms in place as well as understand the systems, you can expect me to help you in doing a more targeted approach in selecting the right practices to help in the company’s and people’s growth."
