• VA Profile -- Larina Gemeene DC Calip


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    Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Larina's background, while also demonstrating her writing skills...


    "I have 17 years of customer service experience in total. It was for 5 years contractual in a local fast food industry. 9 years in a BPO industry with 5 years as customer service agent for Directory Assistance catering to US and Canada as well as collections agent for an Australian client. Then I got promoted as Quality Analyst for two years then an Executive Assistant to the VP for operations for two years.

    EA experience:

    I had four months as Virtual Executive Assistant to an Australian IT Director doing QA, process documentation and reports about Salesforce.

    I worked as a Design Assistant and Procurement for an interior designer in Australia and some of the tasks include project management and procurement of furniture, accessories and invoicing for suppliers and clients. I manage the project from proposal until delivery. I used an interior design software to manage the project that my CEO handles and directly speak to clients to seek approvals and chase invoices to suppliers as well to our company. I also did process documentation on our company SOPs, email management, calendar management and scheduled meetings, did extensive research and other adhoc tasks requested by my CEO.

    I experienced four months of part-time hours for a UK based Director of events for arts and crafts doing invoicing using Xero, updating CRMs and coordinating with artists about the event.

    I also worked as an Executive Assistant to the CEO/Customer Support Manager for an ecommerce company where I manage and maintain his inventory in Amazon, Magento and Shopify while managing customer support reps and handling customer issues as well. I mostly did recruitment of talents who can work for us like Graphic Designers, freelancers who can work for us in the meantime or as needed. Basically overseeing the operations for his business is what my main task was.

    When I worked as a part time assistant to an accountant, what he had me do was manage his social media mostly through linkedin, then manage and maintain records of expenses every month. Did some research and training for the platform he was using as well which is HubSpot and Gusto."